A Day Out of the Office!

Yesterday I decided to get my hands dirty and head out of the office with the local Shropshire Hometyre fitter, Wayne! Here at Hometyre we think it's really important that our sales team who answer the phones to our valued customers from all over the country have great knowledge of what goes on out in the field!

I spent the afternoon with Wayne visiting both regular and new customers in the area, our first job was 4 new tyres 235/45R17 on a VW Passat. This job was for a very regular customer of ours so it was really good to finally put a face to the name, once we'd had a good chin wag I joined Wayne to begin my master class in tyre fitting!

Once we were finished with the Passat we headed over to the next job, a puncture repair or potential new tyre on a Mercedes CLC220 CDI Sport. We arrived at the job and introduced ourselves to the owner of the vehicle, jacked up the car, removed the wheel and took it into the van to remove the tyre for inspection. Upon removing the tyre we saw the problem was a pretty big nail that had punctured the tyre, unfortunately it had gone in too close to the sidewall and we were unable to repair it, after showing this to the customer she was happy for us to fit a new tyre to her vehicle to get her back on the road!

It makes such a difference to see how the job is done, the machines that are used and the time needed per tyre. It helps us to give the best customer service possible if we are asked questions about things such as the fitting process and the time it takes we can answer them based on first hand experiences.

Thanks Wayne for a great afternoon!