Privacy Policy

HOMETYRE PRIVACY POLICY

1. Introduction

Hometyre Group Ltd is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website or services.

2. Who We Are

Hometyre Group Ltd (Company No. 6598762), registered in England and Wales, with its registered office at:

8B Lower Edgebold Industrial Estate
Shrewsbury
Shropshire
SY5 8NY

operates a centralised booking, administration, and customer support service.

Services are delivered by independently owned Hometyre Franchisees.

Data Controller Status

For the purposes of data protection law:

• Hometyre Group Ltd is a data controller in respect of:
• website operation
• booking management
• customer communications
• The appointed Hometyre Franchisee is a separate data controller in respect of:
• service delivery
• invoicing and payment collection
• ongoing customer relationship

3. Information We Collect

We may collect and process the following personal data:

• Name and contact details (including telephone number and email address)
• Address and location details
• Vehicle details and service requirements
• Order and transaction information
• Payment-related information (processed securely via third-party providers)
• Records of communications and correspondence

4. How We Use Your Data

We use your personal data to:

• Process and manage your booking
• Allocate work to the appropriate Franchisee
• Supply goods and services
• Communicate with you regarding your order
• Process payments and issue invoices
• Manage enquiries and complaints
• Improve our website, services, and customer experience

5. Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Contract – to fulfil your order and provide services
• Legitimate Interests – to operate, improve, and manage our business
• Legal Obligations – including regulatory, accounting, and safety requirements
• Consent – where you have opted in to receive marketing communications

6. Sharing Your Data

We may share your personal data with:

• The appointed Hometyre Franchisee responsible for your booking
• Payment service providers
• IT systems and hosting providers
• Professional advisers (where necessary)
• Regulatory or legal authorities where required

Franchisees operate as independent businesses and process your data in accordance with their own legal obligations.

7. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected.

This may include retaining data relating to:

• transactions
• products supplied
• service history

for extended periods where required for:

• warranty purposes
• product safety and manufacturer recall obligations
• legal, accounting, or regulatory requirements

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Restrict or object to processing
• Request transfer of your data (data portability)

To exercise any of these rights, please contact us using the details below.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
www.ico.org.uk

9. Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

However, transmission of data over the internet is not completely secure and cannot be guaranteed.

10. Cookies

Our website uses cookies to:

• enable core website functionality
• support booking processes
• analyse website usage

We use Google Analytics to help improve our services. The data collected is anonymised and does not identify individual users.

By using our website, you agree to the use of cookies as described in this policy.

11. Third Party Websites

Our website may contain links to external websites. We are not responsible for the privacy policies or practices of third-party sites.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

13. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Hometyre Group Ltd
8B Lower Edgebold Industrial Estate
Shrewsbury
Shropshire
SY5 8NY

Email: info@hometyre.co.uk
Telephone: 01743 861183