Terms and Conditions

HOMETYRE – TERMS AND CONDITIONS OF SALE AND SERVICE

Definitions

"Hometyre Group Ltd", "Hometyre", "we", "us" means Hometyre Group Ltd.

"Franchisee" means an independently owned and operated Hometyre business.

"Customer", "you" means the purchaser of goods and services.

"Goods" means tyres and related products supplied by a Franchisee.

"Services" means mobile tyre fitting, wheel alignment, puncture repair, inspections and associated services supplied by a Franchisee.

Website Information and Invitation to Treat

2.1 All product descriptions, prices, availability information, service details and other information displayed by Hometyre are provided for information purposes only and constitute an invitation to treat.

2.2 No information displayed on the website constitutes a contractual offer capable of acceptance by a Customer.

2.3 Any order, booking request or appointment request submitted by a Customer constitutes an offer to purchase goods and services from the appointed Franchisee.

Role of Hometyre Group Ltd

3.1 Hometyre Group Ltd operates a centralised booking, administration, marketing and customer support service.

3.2 Hometyre acts solely as a disclosed agent on behalf of independently owned and operated Franchisees.

3.3 The Franchisee acts as principal in all transactions with Customers.

3.4 Hometyre does not itself supply goods, perform fitting services, provide wheel alignment services or enter into contracts with Customers for the supply of goods or services.

Booking Requests and Appointment Confirmation

4.1 All orders placed via the website, telephone or other channels constitute a request for goods and services, including a preferred appointment date and time.

4.2 Any date or time selected by a Customer is a preferred appointment request only and is not guaranteed.

4.3 Appointment times remain subject to:

Franchisee availability
Stock availability
Geographic coverage
Traffic and operational conditions
Other reasonable operational constraints

4.4 Hometyre may contact the Customer to discuss and arrange an appointment.

4.5 Hometyre reserves the right to amend proposed appointment dates and times where reasonably necessary.

4.6 A booking is confirmed when Hometyre communicates acceptance of the appointment to the Customer on behalf of the Franchisee.

4.7 Customers should not rely on any requested appointment date or time until confirmation has been communicated.

Contract Formation

5.1 A contract for the supply of goods and services is formed directly between the Customer and the appointed Franchisee when the booking is confirmed.

5.2 Confirmation may be communicated by telephone, email, text message or other direct communication.

5.3 Hometyre confirms bookings solely as agent on behalf of the Franchisee.

5.4 Hometyre is not a party to the contract for the supply of goods and services.

Franchisee Responsibility

6.1 The Franchisee is solely responsible for:

The supply of goods
Workmanship and service delivery
Compliance with applicable laws and regulations
Any warranties relating to goods or services supplied

6.2 Any claims relating to goods or services must be directed to the Franchisee.

Pricing and Payment

7.1 Prices include VAT unless otherwise stated.

7.2 Payment is due upon completion of the work unless otherwise agreed.

7.3 Payment may be taken using approved payment methods including card payment, secure payment links, bank transfer or other approved methods.

7.4 Where payment systems are provided by Hometyre, such facilities are operated solely on behalf of the Franchisee.

7.5 Receipt of payment by Hometyre shall constitute receipt of payment by the Franchisee.

7.6 Business customers may be permitted to pay by bank transfer only with prior agreement.

7.7 Any credit arrangements are entirely at the discretion of the Franchisee.

7.8 Unless otherwise agreed in writing, any invoice or outstanding balance not paid within seven (7) days of the payment due date shall incur a late payment administration charge of 5% of the outstanding balance. The Customer agrees that this represents a reasonable contribution towards the administrative costs incurred in managing overdue accounts and does not limit the Franchisee's right to pursue recovery of the outstanding balance and any other sums recoverable by law.

Retention of Title

8.1 Title to all goods supplied remains with the Franchisee until payment has been received in full.

8.2 Until title passes, the Customer holds the goods as bailee and must not knowingly sell, transfer or dispose of them.

8.3 The Franchisee reserves all legal rights to recover unpaid sums relating to goods and services supplied.

8.4 Nothing in this clause affects the Customer's statutory rights.

Appointment and Access

9.1 The Customer must ensure:

Safe and suitable access to the vehicle
The vehicle is in a condition suitable for the work requested

9.2 Work may be refused, suspended or delayed where:

Conditions are unsafe
Access is restricted
The vehicle presents a risk
The requested work cannot be safely completed

9.3 Reasonable charges may apply where:

The Customer is not present
The appointment cannot proceed due to Customer-related issues
The vehicle is unavailable
Access has not been provided

Wheel Alignment Services

10.1 Wheel alignment services involve the measurement and adjustment of a vehicle's wheel alignment settings in accordance with manufacturer specifications or accepted industry tolerances where adjustment is possible.

10.2 The quoted price for wheel alignment covers the alignment inspection, measurement and adjustment of alignment settings using components that are free to move and capable of normal adjustment.

10.3 The ability to adjust wheel alignment is dependent upon the condition of the vehicle and its steering, suspension and associated components.

10.4 Alignment adjustment may be restricted or prevented by factors including but not limited to:

Seized or corroded adjustment mechanisms
Damaged, worn, bent or defective components
Vehicle modifications
Previous repairs or alterations
Manufacturer design limitations

10.5 Where components are found to be seized, corroded, damaged or otherwise unsuitable for adjustment, additional work may be required before alignment settings can be corrected.

10.6 Any work required to free, repair, replace or otherwise prepare components for adjustment is not included within the quoted wheel alignment price.

10.7 Where additional work is identified as necessary, the technician will explain the issue to the Customer and advise of any additional charges before further chargeable work is undertaken.

10.8 Hometyre and the Franchisee do not guarantee that wheel alignment adjustments can be completed or that manufacturer specifications can be achieved where vehicle condition, component condition or design limitations prevent adjustment.

10.9 Where alignment adjustment cannot be completed due to vehicle condition, seized components, component defects or other issues identified during the inspection process, reasonable charges may apply for any measurement, assessment, diagnostic or preparatory work already undertaken. Any additional chargeable work will be discussed with the Customer before it is carried out.

10.10 The identification of worn, damaged, seized or defective components during the alignment process does not form part of a vehicle safety inspection and should not be relied upon as confirmation that no other defects exist.

Puncture Repair Requests

11.1 Where a Customer requests a puncture repair service, Hometyre or the Franchisee may request vehicle, tyre and fitment information during the booking process. This information is obtained to enable the technician to carry a suitable replacement tyre where reasonably possible in the event that the existing tyre is found to be unsuitable for repair.

11.2 No guarantee is given that a puncture repair can be carried out. The suitability of any tyre for repair can only be determined following inspection and assessment by the technician in accordance with applicable industry standards and safety requirements.

11.3 The Customer is responsible for providing accurate vehicle and tyre information where requested. Hometyre and the Franchisee shall not be responsible for delays, additional visits or the unavailability of replacement tyres arising from incomplete or inaccurate information supplied by the Customer.

11.4 Where a tyre is found to be unsuitable for repair and no replacement tyre has been ordered or is available, the appointment shall be deemed completed upon inspection and assessment of the tyre, and any agreed attendance, inspection, or service charge shall remain payable.

Cancellation

12.1 Customers may cancel prior to commencement of work.

12.2 Where cancellation occurs after dispatch or arrival, a reasonable charge may be applied.

Loss of Cancellation Rights

13.1 By proceeding with the appointment, the Customer agrees that:

The service will begin immediately; and
Any statutory cancellation rights under the Consumer Contracts Regulations 2013 will be lost once the service has commenced.

Tyres as Fitted Goods

14.1 Tyres supplied and fitted are safety-critical products.

14.2 Once fitted, tyres are deemed accepted unless a fault is identified.

Returns, Faults and Inspection

15.1 Once a tyre has been fitted and the vehicle has been driven, the tyre is considered used and cannot be returned solely due to:

Change of mind
Incorrect selection by the Customer
Buyer's remorse
Preference-based dissatisfaction

15.2 This clause does not affect the Customer's statutory rights in relation to faulty goods.

15.3 Where a Customer believes goods are faulty, the matter must be reported as soon as reasonably practicable.

15.4 The Customer must allow the Franchisee a reasonable opportunity to inspect the goods.

15.5 The Franchisee may submit the goods for inspection by the manufacturer or an authorised independent third party.

15.6 The Franchisee shall be entitled to rely upon the findings of any manufacturer or authorised inspection when determining whether a fault exists.

15.7 Where no fault is identified, reasonable charges may be applied for inspection, attendance, removal, refitting, diagnostic work or other work undertaken.

15.8 The Customer must not continue to use the vehicle where such use may affect the condition of the goods under inspection.

Consumer Rights

16.1 Nothing in these terms excludes or limits the Customer's statutory rights under the Consumer Rights Act 2015.

16.2 Where goods are proven to be faulty, appropriate remedies will be provided in accordance with applicable law.

Vehicle Condition and Risk

17.1 The Customer acknowledges that vehicle components including wheel fixings, locking wheel nuts, valves, tyre pressure monitoring components, alignment adjusters and associated parts may be subject to corrosion, seizure, wear, previous damage or deterioration.

17.2 Removal, fitting and adjustment procedures may involve a risk of unavoidable damage where such conditions exist.

17.3 No liability is accepted for damage arising from:

Pre-existing defects
Seized components
Corroded components
Previously damaged components
Defective locking wheel nuts or wheel fixings

Limitation of Liability

18.1 The Franchisee is solely responsible for the supply of goods and services.

18.2 Hometyre shall not be liable for:

The acts or omissions of any Franchisee
The quality, suitability or fitness of goods supplied
Workmanship or service delivery
Any losses arising from the contract between the Customer and the Franchisee

18.3 Hometyre's involvement in booking administration, payment processing, customer support or complaint handling shall not create contractual liability on the part of Hometyre.

18.4 Nothing in these terms excludes liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability which cannot lawfully be excluded or restricted

Complaints and Customer Support

19.1 Complaints should be raised promptly following the service.

19.2 Hometyre operates a centralised customer support function to assist Customers and Franchisees.

19.3 Hometyre may handle complaints in the first instance solely as agent on behalf of the Franchisee.

19.4 Hometyre's involvement in complaint handling is administrative only and does not create contractual liability.

19.5 Responsibility for investigation, remedial work, replacement goods and any other remedy remains with the Franchisee.

19.6 Any goodwill assistance offered by Hometyre shall not constitute an admission of liability.

Data Protection

20.1 Personal data will be processed in accordance with applicable data protection legislation including the UK GDPR and the Data Protection Act 2018.

20.2 Further details are set out in the Hometyre Privacy Policy.