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Frequently Asked Questions

Why Use Hometyre?

We've been around for almost two decades now and are one of the original brand names in the mobile tyre replacement market. We have developed leading edge systems to ensure you receive the best possible customer service you can experience.

It's not all about the tyres either! We want to offer you the best price we can while delivering an unrivalled service at the agreed date and more importantly - the agreed time - all the while making sure you feel completely relaxed and confident with our technician.

We want to leave you feeling you have had total value in your purchase and happy that we've exceeded your expectations!

Please note below a list of FREQUENTLY ASKED QUESTIONS. If we haven't covered your query, please call us for assistance!

 

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I Don’t Live In Your Coverage Area but I Do Work in One... Can I Still Book?

Your invoice address doesn't need to be the fitting address. Please double check that we cover your area by inputting your chosen fitting postcode into the CHECK COVERAGE map on the front page first, then proceed through the booking as guided! You will be able to input different invoice and fitting details during the booking process. 

 

What Do All the Numbers and Letters on My Tyre Mean?

There are considerable numbers and letters strewn across most tyres, and this can cause quite a lot of confusion when you're not 'in the know'!. 

Don't worry though, help is always on hand and all we need to know is the tyre size, speed & load ratings. For example; 205/55R16 91V. See below for an image or click here for more information! 

tyre_sizes_explained_2_1636x842


 

Can You Work on Electric Vehicles?

Absolutely! We have been changing tyres on electric cars since their mass market adoption many years ago. As their technology has developed, new techniques and adaptations have had to be implemented such as rubber pucks for underneath the jacking points and ensuring the vehicle is in the correct jacking mode (often found on models with air suspension).

Manufactures such as Tesla and Porsche are now specifying that their vehicles be fitted with electric specific tyres, you can find more information on electric fitments here or click here for a general list of tyre fitments! 

 

Do I Need to Provide Power To Your Van or Anything Else?

Just your vehicle and the keys required! Our mobile tyre service vehicles are fully self supported workshops with compressed air and electrical supply on board. 

 

Is There Anywhere You Can’t Fit Tyres?

Provided the fitting location doesn't represent a danger to you, our technician or any other person at the fitting location and doesn't block emergency exits or routes, we can generally work in most places without issue!

Our service vehicles observe all the same road regulations and parking restrictions while ensuring safe working areas. Our technicians do need to operate within a very close proximity of your vehicle in order to carry equipment etc. 

 

Are the Tyre Prices I See Fully Fitted?

All prices shown online are inclusive of VAT, fitting, a standard rubber valve* or replacement valve core (where applicable) and wheel balancing.

At the basket, there is an option to use our ECO tyre disposal service. We only use approved and certified national and local tyre recyclers. Please note, this is a not-for-profit service.

*TPMS valve units are serviceable items often comprising rubber seals and other degradable materials. It is not always possible to determine the condition of these items visually and replacement may be recommended due to the age of the vehicle/visual condition etc. Please discuss costs to replace with your technician. 

 

How Much Space Do You Require in Order to Work on My Vehicle?

Very little. There must be enough room to walk comfortably down the side of the vehicle and remove a road wheel. Our service vehicles are height restricted to a height of 2.2m and 2.0m width which can restrict us from entering some multistorey and underground carparks or barrier protected entry points. Please call us on 0333 444 5454 or 01743 861 183 with any location considerations or make a note within the online booking. 

We are unable to provide service on motorways, dual carriageways and on some A-roads. In these circumstances, the vehicle will need to be recovered to a safe location with ample room to work safely around the vehicle. On street parking on a narrow road is OK, but please do let us know in advance!

Our technicians can work on most surfaces – provided it can support the weight of the jacked vehicle. We will need to be made aware of recently laid surfaces such as tarmac, where we will likely recommend an alternative location to prevent any damage to the surface.

Hometyre_Area_Around_Vehicle_1
 

How Do You Balance My Wheels?

Our service vehicles are equipped with the latest computerised wheel balancers designed specifically for mobile use. Using lead free clip-on balance weights /adhesive weights for alloy wheels, the wheel is spun whilst the computer measures any imbalances from either the tyre itself or imperfections within the wheel. This is then corrected and 'balanced' by applying weights in defined locations. 

We have adaptors to suit all types of wheels including centre-less wheels (as fitted to certain Citroen and Peugeot models) as well as differing styles of classic and even some vintage models too!

Please note that wheel balancing is often used to describe wheel alignment issues and vice-versa. Let us know in detail if you are experiencing such issues and we can attempt to isolate the likely cause and remedy. 


 

I Have an Inclined or Gravelled Driveway, Is This Ok to Work On?

I have an inclined or gravelled driveway, is this OK to work on?

Yes, we can work on these surfaces. On gravel drives, we have boards that are often placed under the jacks to provide a more stable and secure surface.

For sloped driveways, provided they are not excessive, we carry wheel chocks to prevent vehicle movement while work is carried out. 

 

I Have a Punctured Tyre. Will You Be Able to Repair It?

We will certainly try! We will only repair tyres in accordance with BSAU159 standards (see our page on Puncture Repairs for more details). If it's in the safe repairable area and meets the criteria for a repair, we will be more than happy to do so!

As per the BSAU159 standards, until Run-Flat tyre manufacturers state that these tyres are deemed safe to repair, we will not undertake repairs on these tyres.

To book an appointment for us to attend, please contact our Hometyre Support Team on 0333 444 5454 or 01743 861 183 during office hours. 

 

Do You Deal With Agricultural Tyres for Tractors?

We're sorry, but no. We do not have the facilities to deal with tractors. 

 

My Caravan/Motorhome Is Kept at a Storage Site. Can You Change the Tyres There?

Yes! We have great relationships with most local storage sites and often only require entrance and directions to your vehicle. Some sites may require time specific appointments for entry, and we're happy to arrange this accordingly.

If we are attending without your presence, please ensure that any wheel security is removed prior to our visit and any locks fitted to the spare wheel carrier are removed.

Need to book a time specific appointment? Give us a call on 0333 444 5454 or 01743 861 183 where one of the team will be able to help! 

 

Do You Replace Tyres on Motorcycles or Scooters?

Sadly not. We don't currently have the correct equipment or configuration to replace, repair or balance motorcycle/scooter or bicycle wheels and tyres. 

 

I Have a Caravan. The Wheels Have Tyron™ Bands Fitted. Are You Able to Change the Tyres?

Yes. All our technicians are familiar with the safe removal and replacement of TYRON™ bands and have specialist equipment specifically for this purpose.

Hometyre are TYRON™ UK's national preferred supply of safety bands for car, caravan and motorhomes. 

 

I Have Suffered a Blow Out on the Road and Require Immediate Attention. Do You Offer an Emergency Service?

Unfortunately, no. The nature of our service is such that our vehicles usually have a pre-planned route to adhere to. If there is any way possible for us to get to you, however, we will always try. 

 

I’ve Lost My Locking Wheel Nut - Can You Still Get the Wheels Off?

Most vehicles fitted with alloy wheels have locking wheel nuts or bolts fitted in order to prevent the theft of wheels. Often these can become worn or damaged and sometimes the respective 'key' can be lost.

Hometyre technicians carry specialist equipment to attempt the removal of these nuts/bolts using specialist tools. These are mostly one-time-use tools and there is an additional charge for this service. The successful removal of these items is often dependent on how it was last installed. Overtightened nuts/bolts may require further third party engagement.

Prior to the commencement of any attempt at removal, you will need to read and sign a digital or paper disclaimer.

For this service, please telephone the Hometyre Support Team on 0333 444 5454 or 01743 861 183 during office hours. 

 

I Have Made a Booking but Need to Change the Time And/or Date. Is This Ok?

Certainly. We accept that everyone's plans can change unexpectedly and we'll be happy to accommodate any difficulties you may experience in keeping a specific time.

We kindly request that you contact us as soon as possible to avoid disrupting other client's appointments. In the first instance, please always call us as soon as possible on 0333 444 5454 or 01743 861 183. Alternatively, please use the below form and we'll contact you as soon as possible. 

Quick Enquiry Form

 

What if I Need to Cancel My Booking With You?

We understand that circumstances can change in the blink of an eye and you may need to cancel an appointment. We kindly request that you contact us as soon as possible to avoid disrupting other clients' bookings. In the first instance, please call us during opening hours on 0333 444 5454 or 01743 861 183. For out of hour cancellations, please use the below form and we will contact you as soon as possible. 

Quick Enquiry Form

 

 

Are My Tyres Guaranteed?

The tyres we supply and fit are fully guaranteed by the manufacture for the legal life of the tyre (down to 1.6mm of tread depth remaining) against manufacturing defects - irrespective of mileage. In the event of any suspected manufacturer defect, the tyre would firstly need to be removed from the wheel and then sent to the manufacturer (or their appointed agent) for inspection. You can find more information on the returns process here

 

Do You Retain My Payment Information?

Payment is made via a 3rd party payment portal. We do not store this data. Please refer to our Privacy Policy for further information. 

 

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