What about this for service.We were called by a new customer yesterday afternoon as the family are going on holiday this morning but a tyre on their Audi Q3 had a slow puncture so they required a new tyre rather quickly. We were on their doorstep at 8am this morning and fitted a new Pirelli Scorpion tyre size 235/50/R18 so they can leave for their summer break this morning as originally planned. During our vehicle inspection procedure we informed the customer that another tyre while still legal was in need of replacement in the near future so our customer is calling us back to fit another tyre when they return from their holiday. Our customer was delighted with the service and will be spreading the word about Hometyre so happy days for all concerned.
A nice route today with tyres fitted in Cottenham,Whittlesford,Duxford,West Wratting and Cambridge.We cannot plan our day to any great effect as we need to meet our customers needs and particulaly when emergencies occur but today most of the jobs we carried out were near to each other. The first job was to fit a couple of General Grabber tyres to a Honda CRV in Cottenham. We were then called to Whittlesford by a new customer who had a puncture in a rear tyre on a Freelander and fortunately we were able to repair the tyre. The next job was three miles away in Duxford where we fitted two new Nexen tyres to a Toyota Avensis. Next it was to West Wratting where we fitted two new Pirelli tyres to an Audi for a regular customer. Then it was back into Cambridge to perform a wheel alignment on a Rover MG as the steering wheel was pulling to the left.
This week began as last week finished very busy.The first job after the bank holiday was to fit two new Kumho tyres to the rear axle of a Toyota Celica and during our inspection procedure we found that the pressures were low on the front tyres and our customer is monitoring the situation and will contact us if they are losing air. We then headed to Longstanton to fit a complete set of Dunlop tyres to a Toyota Prius and it was pleasing to know that we were highly recommended by a friend of our new customer. Next it was off to Granta Park to fit two Nexen tyres to yet another Toyota this time an a Avensis. Then it was to Newmarket as a customer had broken the locking wheel nut adaptor and could not remove a wheel that had a damaged tyre. We were able to remove the locking nuts with our specialist equipment much to the relief of our customer. We then headed back to Cambridge to fit a new Dunlop Sport tyre to a Jaguar X type due to a badly damaged tyre. The last job of the day was back in Longstanton to fit two Nexen tyres on a Mini Cooper.
A busy day fitting new tyres in CambourneThe first job of the day was to fit a new Continental tyre for a regular customer who lives in Cambourne as unfortunately one of his rear tyres on his Mercedes CL class had a cut in the tread and air was escaping. We arrived on time and fitted a Continental Sport 2 tyre size 275/35/R20 to the rear axle. We then headed to the construction site in Cambourne as a contractor called us to replace a tyre on his Vauxhall Combo van. While we were fitting the new tyre we were approached by another contractor who had been driving with his spacesaver wheel for a week as he had no time in his busy diary to arrange to replace his punctured tyre. We ordered a new Nexen tyre for his Peugeot 207 and returned during the afternoon to fit the new tyre and put the spacesaver back in the boot. We are confident that we will be called back to the site soon as all the guys working on the new build agreed this was the best way to have new tyres fitted to their vehicles, saving them time and money.
On Saturday morning we fitted two new Continental tyres to a Volvo and did a wheel alignment on a VW Golf.The first job of the day was to fit two new Continental Sport Contact 5 tyres to a Volvo C30 for a regular customer who lives near Cambridge. While our customer was enjoying breakfast the new tyres were fitted,the existing tyres were checked and inflated to the correct pressure and we also checked that the spare was ready for use if required. We then headed for Longstanton to visit a customer we helped in an emergency during last week as during our visit we noticed that there was uneven wear on the front tyres of a VW Golf so the customer asked us to return and perform a wheel alignment on the vehicle.
Bridgestone runflats fitted to a BMW 3 series in Cambridge then off to Fulbourn to rescue a new customer.The first job of the day was to fit two new Bridgestone runflat tyres to a BMW 3 series in Cambridge and while we were completing the job a new customer called to say that they were stuck at home as a rear tyre on a Ford KA was flat. We collected a replacement tyre from a local supplier and we were with the customer within the hour. We discovered that the tyre was eight years old and had lost it's strength and during our vehicle inspection procedure we discovered that the opposite tyre was the same age and also the spare had little tread and was also very old. The customer thanked us for our attention to detail and is calling us back during next week.
Firestone tyres fitted to a Vauxhall Corsa then Bridgestone runflats fitted to a BMW X6We fitted two new Firestone Multihawk tyres size 185/65/R15 to a Vauxhall Corsa for a regular customer in Cambridge and before leaving we checked the other vehicles in the yard and advised our customer when they need to consider replacing tyres. We then headed to Cambourne to fit new tyres to a BMW X6 for another regular customer. The vehicle required runflat tyres and the rear tyres were a different size to the fronts. We fitted Bridgestone D Sport size 275/40/R20 to the front wheels and Bridgestone D Sport size 315/35/R20 to the rear. We also did a wheel alignment check to confirm that the customer will get even wear from the new tyres.
An early start to the week fitting a Pirelli tyre to a Mercedes in Cambridge.We had a call from a new customer during the weekend who required a new Pirelli tyre fitting to a Mercedes E class as they had noticed a screw embedded in the sidewall of a rear tyre. We ordered a new Pirelli P7 size 245/45/R17 and arrived at their home at 8am Monday morning and to the delight of our customer the vehicle was ready to use at 8.30am. We then visited a local garage that had failed a Honda Civic at Mot due to a badly worn tyre and again this vehicle was ready by 10am. Next it was a wheel alignment on a Vauxhall Zafira in Longstanton and then a wheel alignment on a VW Campervan in Cambourne.
A busy end to a busy week.Friday was very similar to most days of the week with us visiting existing customers and also meeting new customers.The day started with a visit to a new customer who had ordered two new Dunlop Sport Maxx tyres size 225/40/R18 for an Audi TT and then we headed to Saffron Walden to fit two new Nexen Blue tyres size 215/60/R16 to a Subaru for an existing customer. While fitting the tyres we had a call from a regular customer who had noticed a screw embedded in a rear tyre on a Toyota Yaris so on our way home we called in and we were able to repair the puncture. During the afternoon we fitted a full set of Nexen tyres size 205/50/R16 to a Vauxhall Tigra for a new customer and finished the day by fitting two new Michelin Sport tyres size 235/40/R18 on a Ford C Max for a regular customer.
Puncture repairs on runflats, the definite answer is NO.Our first job of the week was to visit a new customer in Cambridge and we were asked if it was safe to refit a runflat tyre that had been repaired and we informed our customer that the only safe option was to throw away the tyre. We explained the principle of how a runflat tyre works and explained that any loss of air pressure would compromise the strength of the sidewalls and therefore make the tyre unsafe to use. We also noticed from the Dot code on the tyre that it was actually five years old and informed our customer that we would never recommend fitting any tyre that is more than five years old as it will naturally lose strength due to age. Our customer thanked us for the professional advice and is ordering two new Bridgestone runflat tyres very soon.
All jobs local,happy customers and the sun was shining all day.We revisited a customer on Cambridge Science Park as we noticed uneven wear on a front tyre which we removed last week from a Mercedes A Class so as a precautionary measure we popped back just to check the alignment of the vehicle.We then headed to Ely to fit two new tyres to the rear axle of a Peugeot and as we were fitting the new tyres a local resident saw the van and we are returning next week to fit four new tyres to a Mercedes E Class. We then headed back to Cottenham to fit two new Yokohama tyres size 225/55/R17 to a Subaru Forester.The next job was also in Cottenham as we were called by a new customer to replace two caravan tyres as they were eight years old and showing signs of age. After fitting the new tyres we checked the condition of the spare tyre and also inflated the tyre to the correct pressure in the event of it being required during the summer holidays.
It was an interesting week with a variety of tasks such as minor wheel repairs,wheel alignments and working on an american import.During the early part of the week we were asked to do a wheel alignment on a Renault Trafic van and also investigate why a tyre was losing air pressure on a daily basis. We discovered that the steel rim had been damaged in a small area and this was allowing air to escape but to the delight of our customer we were able to straighten the damaged area and stop the leak.During the week we fitted a full set of Dunlop tyres to a Renault Scenic,Kumho tyres to an Audi A4 and Uniroyal tyres to a Citroen C4 and many more. We were called by a customer near Newmarket who had ordered a new set of alloys for his Lincoln american import as the original alloys were beyond repair so we removed the existing tyres and refitted them to the new wheels and our customer was delighted with the end result.
Continental tyres fitted at Cambridge Science Park and also Chesterford Business Park.The first job of the day was to revisit a customer that had called us a couple of days earlier as both front tyres on her Toyota Yaris were losing air pressure and our customer was asking for a wheel clean and bead seal but on arrival we discovered a very small nail embedded in one tyre and cracking on the sidewalls of the other tyre so our customer asked us to return and fit two new Nexen Blue tyres size 175/65/R14.The wheels were showing signs of corrosion so while fitting the new tyres we cleaned away the debris and applied a couple of coats of bead seal. We then headed for Great Chesterford Business Park to visit a customer who had ordered a full set of Continental Premium Contact 2 tyres size 185/55/R16 for a Nissan Note via our online ordering service. Next it was a visit to Cambridge Science Park where a customer had noticed uneven wear on a front tyre on his Mercedes A Class. We fitted two Continental Eco 5 tyres size 185/65/R15 and fitted them to the rear axle and moved the existing rear tyres to the front axle and also carried out an alignment check on the vehicle.
A new Bridgestone tyre fitted to a Lexus in saffron Walden and then two tyres and a wheel alignment on a Toyota van.We were called by another new customer in Saffron Walden who had noticed a screw embedded near the shoulder of a rear tyre on his Lexus and as he was nervous about driving the vehicle any distance he called us to his home so a new tyre could be fitted without the vehicle being moved.We arrived on time and fitted a new Bridgestone ER33 tyre size 255/40/R18 to the rear axle. During our vehicle inspection procedure we measured the other rear tyre as having 3mm tread depth and our customer will be calling us back soon to have this tyre replaced. We then headed to Oakington to replace two tyres on a Nissan Primestar van and during discussions with our customer we were informed that the steering wheel is slightly off centre when driving so we performed a wheel alignment on the vehicle so our customer will get full value from the new tyres.
A busy weekend fitting new tyres to private hire vehicles in Cambridge.We had a very busy Saturday morning as we were asked to fit new tyres to a couple of private hire cars and also repair a puncture on a third vehicle. The first job of the morning was to investigate a slow puncture on a Vauxhall Vectra as the driver noticed that a tyre was losing air pressure during the return journey from Stansted Airport. We discovered a nail embedded in the centre of the tyre and we were able to perform a puncture repair and the vehicle was then ready for a trip to Heathrow Airport. We were then called by a new customer who had hit a kerb and had damaged a tyre on his Toyota Avensis so we collected a new Dunlop tyre size 205/55/R16 from a local supplier and headed to Cambridge to fit the new tyre. We then had a call from a local private hire company informing us that the two Volvo vehicles that were booked in for new tyres had arrived back from airport runs so we fitted five new tyres in total and both vehicles were ready for the next appointment.
Another busy week fitting new tyres in the Cambridge area.We have been extremely busy this week visiting many existing customers and also meeting new customers that have heard good stories about us.The first job of the week was to fit four new Avon tyres to a Ford Fiesta for a regular customer in Cambridge.While we were fitting the last tyre another regular customer called to say that they had hit a kerb and damaged a Michelin tyre on their Honda Civic so we collected a replacement tyre from a local supplier and had our customer back on the road within the hour.We were then called by a new customer who works at Granta Park who had a slit on the sidewall of a Bridgestone tyre. The customer called one of the national breakdown services and they recommended Hometyre to the customer as they were unable to repair the damaged tyre.The week has continued in similar fashion with existing customers contacting us and also numerous new customers.
Continental tyre fitted to a Mercedes in Cambourne and then a rim clean on a Toyota in Cambridge.We were called by a customer to fit a new Continental tyre size 255/35/R20 to a Mercedes in Cambourne as the existing tyre was losing air pressure on a daily basis.Our customer had taken out an insurance policy which included the tyres so a quick conversation with the insurance company before the new tyre was fitted was all that was needed and our customer was delighted with the whole process.We then headed to Cambridge to revisit a customer who was losing pressure from all four tyres on his Toyota Celica due to corrosion on his rims.We performed a wheel clean six months ago on one of the rims and there is no signs of any air loss so our customer called us back to action the remaining three wheels.We removed the existing tyres and cleaned them thoroughly,we then replaced the valve and wire brushed away the corrosion on the alloy wheel and applied a couple of coats of bead seal.When the wheel was dry we refitted the tyres and inflated them to the correct pressure.
A story that confirms that it is not a good idea to have part worn tyres fitted to your vehicle.We were called by a new customer as a front tyre on a Ford Fiesta had gone completely flat overnight and our customer was confused as the tyre had come away from the alloy Wheel.He watched as we inflated the tyre to check for any nails, screws or cuts in the tyre but there were no physical signs as to why the tyre had lost air pressure.We continued our inspection as there was ample tread on the tyre so a check on the condition of the valve was the next step but we found no signs of any air loss so now it was a check of the sidewall of the tyre and to our horror we discovered that the tyre was fourteen years old.After inspecting the remaining tyres on the vehicle it was apparent that a full set of part worn tyres had been fitted to the vehicle. We explained to the customer that the tyre had collapsed due to it's age and it was fortunate that the vehicle was not moving at the time and a blow out was avoided.This story highlights that the only criteria used for fitting part worn tyres is the amount of tread depth and there is no consideration taken for the age and general condition of the tyre. We are returning very quickly to fit three more new tyres to the vehicle so our customer is safe.
A Mercedes A Class bought at auction but with no spare wheel or locking nut adaptor.We visited a new customer a couple of days ago in Cambridge who had a slow puncture in a rear tyre on his Mercedes A Class.The customer told us that he had bought the vehicle at a car auction but was having to inflate a rear tyre on a daily basis.Unfortunately the locking wheel nut adaptor was missing and after a phone conversation with the auctioneers it was confirmed that the vehicle was sold without the adaptor and also the spare wheel was missing.We carry specialist equipment for removing locking nuts that are missing an adaptor so we were able to remove the wheel.We appreciate that vehicles sold at auction are bought as seen but we recommend some added checks are performed as well as looking at the service history and general condition of the bodywork.Check the age and condition of the tyres including the spare and also check that you have all the tools to remove a wheel in the event of a puncture occuring during your journey.
A tricky problem solved on a BMW 3 series.We were called by a new customer yesterday as the pressure warning light on her BMW 3 series was flashing but she was unsure which tyre was losing pressure.We decided to take two tyres with us as the front tyres were size 225/35/R19 and the rear tyres size 255/30/R19. We discovered that a rear tyre was losing pressure due to a nail embedded in the tyre and due to the tyres being runflats a new tyre was required.Unfortunately the locking wheel nut adaptor was missing and after a phone call to a local dealer our customer managed to order an adaptor for collection.The customer told us that she was away on business today and the earliest she could collect the adaptor was during Saturday.The dealership is only a few miles away from our office in Longstanton so we volunteered to collect the adaptor and fit the tyre today.We have just called our customer to say that the new Bridgestone tyre is fitted and the vehicle is ready to use on her return.We now have a very happy customer who will be singing the praises of Hometyre.
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