Two new Nexen tyres fitted and a wheel alignment on a Peugeot Van.We visited a customer yesterday who required a couple of new front tyres and a wheel alignment on his Peugeot Partner van.We arrived at the agreed time with two new Nexen tyres and fitted the new tyres to the rear axle and moved the existing rear tyres to the front and balanced them .We then checked the alignment and found the front wheels to be towing in hence the uneven wear on the old tyres.We set the alignment so our customer will now get full value from his tyres and as always before leaving we checked the condition of the spare tyre to confirm that it can be used in an emergency.We then headed to Cambridge as a customer had just had her Ford Galaxy serviced and the garage advised that a nearside front tyre and an offside rear tyre needed to be changed.It was very pleasing to hear that the garage recommended Hometyre to their customer.On completion the customer had two new tyres on the rear axle as this is best practiced and the existing rear tyre was balanced and checked while moving it to the front and our customer was very happy as we explained the benefits of having the new tyres fitted to the rear axle.
No new tyres required for first two jobs of the day as we were able to repair punctures.We visited a regular customer in Cambridge this morning as a rear tyre on her Range Rover was losing air pressure and as always we arrived with a Pirelli Scorpion tyre size 275/40/R20 just in the event a new tyre was needed.Fortunately we found a small screw embedded in the centre of the tyre so we were able to perform a puncture repair much to the delight of our customer.We then headed for Longstanton as a customer had a similar problem with a tyre on a Mercedes B class and again the screw was embedded in the centre of the tyre and a puncture repair was performed.We had ordered a Falken tyre again in the event that we were unable to repair the puncture and it would be needed. The Falken and Pirelli tyre will be returned to our supplier tomorrow as this procedure works really well as our suppliers, like us only want to supply new tyres when our customers have had good value from the existing tyres.
Bridgestone tyres fitted to a Nissan and a Continental runflat tyre fitted to a BMW.It was nice to start this week visiting a new customer who met us at our tyre awareness day in Cambridge a couple of weeks ago.The customer approached us while we were at the Sainsbury store and asked us how the home service would work as he had always driven into the city to get new tyres fitted in the past.We explained the process and at the same time we showed him the tyre changing equipment located in the van.Today we arrived at his house at the time agreed and fitted two new Bridgestone tyres to his Nissan Note and he was highly delighted with the whole experience and he informed us he will be calling us in the future for all his tyre needs,We then visited a regular customer who had ordered a new Continental runflat tyre for his BMW.Our customer works shift hours so we arrived at his home during the morning and fitted the tyre while he was getting some leisure time at home before leaving for an afternoon shift.
A couple of days helping new and existing customersYesterday we visited a new customer who works at a school in Cambridge and she asked us to fit a couple of new Nexen tyres to a Vauxhall Astra. We arrived at the time agreed and informed our customer it was best practice to move the existing rear tyres to the front and fit the new tyres to the rear.When handing the keys back we informed the customer that all four wheels had been balanced,all tyres had been inflated to the correct pressure including the spare and we also reminded her where the locking wheel nut adaptor was stored in the event of a puncture. We will be returning soon as her colleagues were unaware that they could have new tyres fitted and not need to leave the classroom.This morning we visited a regular customer who is preparing his Hyundai for the winter months and we have fitted two new Dunlop Blue Response size 185/60/R15.
Customers are having their Winter tyres fitted much earlier than last year.We fitted another set of winter tyres this morning as motorists are reacting to the weather predictions that are suggesting the cold and wet conditions will be with us for a while.Most people think that winter tyres are only effective in snow and ice conditions but this is not the case.All winter tyres are constructed to give better grip on the roads when the temperature drops below seven degrees.Winter tyres are not an extra expense as while they are on your vehicle you are prolonging the life of your summer tyres.
A very successful tyre awareness day in Cambridge last week.Last thursday we took two mobile units to a local supermarket and spent the whole day checking customers tyres and giving advice on numerous tyre related issues.We positioned both vans with a suitable space between them so motorists could drive up and get their tyres inflated to the correct air pressure and we also checked the general condition of the tyres including the spare.During the day we performed at least half a dozen free puncture repairs as we found some tyres with hardly any air pressure and the customer was unaware of the situation.We discovered extreme wear on the inside shoulders of one vehicle so one of our mobile units visited the customer at home later in the day and two new tyres were fitted and a wheel alignment carried out.The following morning we visited an elderly couple who required four new tyres as the existing tyres were over ten years old and showing extreme signs of ageing.While fitting the new tyres we discovered large cuts in the tread of the old tyres and also a nail embedded in a tyre that the customer was unaware of. While the day was a great success it was another reminder to us all that many motorists are driving on tyres that are losing air for some reason so it is advisable to check your tyres on a regular basis.
The Hometyre inspection procedure assists yet another customer.We were called by a customer at the weekend as a front tyre on a Peugeot 206 had a slow puncture so we arrived with a new Falken tyre size 195/55/R15 in the event that the existing tyre could not be repaired. The new Falken tyre was fitted to the vehicle as the slow puncture had damaged the sidewalls of the existing tyre. During our vehicle inspection procedure we discovered that one of the rear tyres was also very low on air pressure and both rear tyres were over seven years old so we are returning this afternoon to replace both rear tyres. Our customer thanked us for our attention to detail as by checking all the remaining tyres we have averted a potential problem.
Maxxis tyres fitted to a MG ZR and Dunlop Sport Maxx fitted to a Ford Mondeo.We arrived at a customer this morning to fit a couple of Maxxis MAZ tyres to a Rover MG ZR but on arrival we discovered that there was an issue with the locking wheel nut adaptor as the adaptor had been left in a relatives garage for safe keeping. Fortunately the garage was only a five minute drive from the vehicle but it is an important reminder that the adaptor needs to be with the vehicle at all times. We then headed to Bucking Way Business Park in Swavesey to replace a tyre on a Ford Mondeo as a screw was embedded in a tyre and during our vehicle inspection procedure we discovered that another tyre on the vehicle was very low on tread so we are returning tomorrow with another Dunlop Sport Maxx tyre.
What about this for service.We were called by a new customer yesterday afternoon as the family are going on holiday this morning but a tyre on their Audi Q3 had a slow puncture so they required a new tyre rather quickly. We were on their doorstep at 8am this morning and fitted a new Pirelli Scorpion tyre size 235/50/R18 so they can leave for their summer break this morning as originally planned. During our vehicle inspection procedure we informed the customer that another tyre while still legal was in need of replacement in the near future so our customer is calling us back to fit another tyre when they return from their holiday. Our customer was delighted with the service and will be spreading the word about Hometyre so happy days for all concerned.
A nice route today with tyres fitted in Cottenham,Whittlesford,Duxford,West Wratting and Cambridge.We cannot plan our day to any great effect as we need to meet our customers needs and particulaly when emergencies occur but today most of the jobs we carried out were near to each other. The first job was to fit a couple of General Grabber tyres to a Honda CRV in Cottenham. We were then called to Whittlesford by a new customer who had a puncture in a rear tyre on a Freelander and fortunately we were able to repair the tyre. The next job was three miles away in Duxford where we fitted two new Nexen tyres to a Toyota Avensis. Next it was to West Wratting where we fitted two new Pirelli tyres to an Audi for a regular customer. Then it was back into Cambridge to perform a wheel alignment on a Rover MG as the steering wheel was pulling to the left.
This week began as last week finished very busy.The first job after the bank holiday was to fit two new Kumho tyres to the rear axle of a Toyota Celica and during our inspection procedure we found that the pressures were low on the front tyres and our customer is monitoring the situation and will contact us if they are losing air. We then headed to Longstanton to fit a complete set of Dunlop tyres to a Toyota Prius and it was pleasing to know that we were highly recommended by a friend of our new customer. Next it was off to Granta Park to fit two Nexen tyres to yet another Toyota this time an a Avensis. Then it was to Newmarket as a customer had broken the locking wheel nut adaptor and could not remove a wheel that had a damaged tyre. We were able to remove the locking nuts with our specialist equipment much to the relief of our customer. We then headed back to Cambridge to fit a new Dunlop Sport tyre to a Jaguar X type due to a badly damaged tyre. The last job of the day was back in Longstanton to fit two Nexen tyres on a Mini Cooper.
A busy day fitting new tyres in CambourneThe first job of the day was to fit a new Continental tyre for a regular customer who lives in Cambourne as unfortunately one of his rear tyres on his Mercedes CL class had a cut in the tread and air was escaping. We arrived on time and fitted a Continental Sport 2 tyre size 275/35/R20 to the rear axle. We then headed to the construction site in Cambourne as a contractor called us to replace a tyre on his Vauxhall Combo van. While we were fitting the new tyre we were approached by another contractor who had been driving with his spacesaver wheel for a week as he had no time in his busy diary to arrange to replace his punctured tyre. We ordered a new Nexen tyre for his Peugeot 207 and returned during the afternoon to fit the new tyre and put the spacesaver back in the boot. We are confident that we will be called back to the site soon as all the guys working on the new build agreed this was the best way to have new tyres fitted to their vehicles, saving them time and money.
On Saturday morning we fitted two new Continental tyres to a Volvo and did a wheel alignment on a VW Golf.The first job of the day was to fit two new Continental Sport Contact 5 tyres to a Volvo C30 for a regular customer who lives near Cambridge. While our customer was enjoying breakfast the new tyres were fitted,the existing tyres were checked and inflated to the correct pressure and we also checked that the spare was ready for use if required. We then headed for Longstanton to visit a customer we helped in an emergency during last week as during our visit we noticed that there was uneven wear on the front tyres of a VW Golf so the customer asked us to return and perform a wheel alignment on the vehicle.
Bridgestone runflats fitted to a BMW 3 series in Cambridge then off to Fulbourn to rescue a new customer.The first job of the day was to fit two new Bridgestone runflat tyres to a BMW 3 series in Cambridge and while we were completing the job a new customer called to say that they were stuck at home as a rear tyre on a Ford KA was flat. We collected a replacement tyre from a local supplier and we were with the customer within the hour. We discovered that the tyre was eight years old and had lost it's strength and during our vehicle inspection procedure we discovered that the opposite tyre was the same age and also the spare had little tread and was also very old. The customer thanked us for our attention to detail and is calling us back during next week.
Firestone tyres fitted to a Vauxhall Corsa then Bridgestone runflats fitted to a BMW X6We fitted two new Firestone Multihawk tyres size 185/65/R15 to a Vauxhall Corsa for a regular customer in Cambridge and before leaving we checked the other vehicles in the yard and advised our customer when they need to consider replacing tyres. We then headed to Cambourne to fit new tyres to a BMW X6 for another regular customer. The vehicle required runflat tyres and the rear tyres were a different size to the fronts. We fitted Bridgestone D Sport size 275/40/R20 to the front wheels and Bridgestone D Sport size 315/35/R20 to the rear. We also did a wheel alignment check to confirm that the customer will get even wear from the new tyres.
An early start to the week fitting a Pirelli tyre to a Mercedes in Cambridge.We had a call from a new customer during the weekend who required a new Pirelli tyre fitting to a Mercedes E class as they had noticed a screw embedded in the sidewall of a rear tyre. We ordered a new Pirelli P7 size 245/45/R17 and arrived at their home at 8am Monday morning and to the delight of our customer the vehicle was ready to use at 8.30am. We then visited a local garage that had failed a Honda Civic at Mot due to a badly worn tyre and again this vehicle was ready by 10am. Next it was a wheel alignment on a Vauxhall Zafira in Longstanton and then a wheel alignment on a VW Campervan in Cambourne.
A busy end to a busy week.Friday was very similar to most days of the week with us visiting existing customers and also meeting new customers.The day started with a visit to a new customer who had ordered two new Dunlop Sport Maxx tyres size 225/40/R18 for an Audi TT and then we headed to Saffron Walden to fit two new Nexen Blue tyres size 215/60/R16 to a Subaru for an existing customer. While fitting the tyres we had a call from a regular customer who had noticed a screw embedded in a rear tyre on a Toyota Yaris so on our way home we called in and we were able to repair the puncture. During the afternoon we fitted a full set of Nexen tyres size 205/50/R16 to a Vauxhall Tigra for a new customer and finished the day by fitting two new Michelin Sport tyres size 235/40/R18 on a Ford C Max for a regular customer.
Puncture repairs on runflats, the definite answer is NO.Our first job of the week was to visit a new customer in Cambridge and we were asked if it was safe to refit a runflat tyre that had been repaired and we informed our customer that the only safe option was to throw away the tyre. We explained the principle of how a runflat tyre works and explained that any loss of air pressure would compromise the strength of the sidewalls and therefore make the tyre unsafe to use. We also noticed from the Dot code on the tyre that it was actually five years old and informed our customer that we would never recommend fitting any tyre that is more than five years old as it will naturally lose strength due to age. Our customer thanked us for the professional advice and is ordering two new Bridgestone runflat tyres very soon.
All jobs local,happy customers and the sun was shining all day.We revisited a customer on Cambridge Science Park as we noticed uneven wear on a front tyre which we removed last week from a Mercedes A Class so as a precautionary measure we popped back just to check the alignment of the vehicle.We then headed to Ely to fit two new tyres to the rear axle of a Peugeot and as we were fitting the new tyres a local resident saw the van and we are returning next week to fit four new tyres to a Mercedes E Class. We then headed back to Cottenham to fit two new Yokohama tyres size 225/55/R17 to a Subaru Forester.The next job was also in Cottenham as we were called by a new customer to replace two caravan tyres as they were eight years old and showing signs of age. After fitting the new tyres we checked the condition of the spare tyre and also inflated the tyre to the correct pressure in the event of it being required during the summer holidays.
It was an interesting week with a variety of tasks such as minor wheel repairs,wheel alignments and working on an american import.During the early part of the week we were asked to do a wheel alignment on a Renault Trafic van and also investigate why a tyre was losing air pressure on a daily basis. We discovered that the steel rim had been damaged in a small area and this was allowing air to escape but to the delight of our customer we were able to straighten the damaged area and stop the leak.During the week we fitted a full set of Dunlop tyres to a Renault Scenic,Kumho tyres to an Audi A4 and Uniroyal tyres to a Citroen C4 and many more. We were called by a customer near Newmarket who had ordered a new set of alloys for his Lincoln american import as the original alloys were beyond repair so we removed the existing tyres and refitted them to the new wheels and our customer was delighted with the end result.
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