Going the extra mile!
This week, Hometyre Norfolk were called out to job in Mildenhall, just outside Thetford. The customer had a Vauxhall Combo van.
The customer booked for us to change one Kumho tyre (175/70/R14). However, upon arrival I noticed a few odd things about his vehicle. At the rear he had fairly new tyres, yet they had been fitted with incorrect short valves, which made it difficult to inflate the tyres correctly. I replaced the valves in the rear tyres and corrected the tyre pressures for the customer.
The tyre I was booked to change showed irregular wear, suggesting the vehicle may need a wheel alignment or the tyre pressures were incorrect. As it turns out the irregular wear was due to the incorrect tyre pressures. I discovered this after offering and completing a free wheel alignment check for the customer and noting that the wheel alignment was as expected.
Additionally I noticed that the passenger's side tyre was over 6 years old and as such was cracking, making it unsafe for the road. I was able to re-book the customer a date to change this tyre at his convenience.
With our friendly service right to your door, you can be assured that we only recommend what's absolutely necessary and that we're right there in front of you to show/tell. #trust #hometyre
With our friendly service right to your door, you can be assured that we only recommend what's absolutely necessary and that we're right there in front of you to show/tell. #trust #hometyre
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