A Day Out of the Office!
Yesterday I decided to get my hands dirty and head out of the office with the local Shropshire Hometyre fitter, Wayne! Here at Hometyre we think it's really important that our sales team who answer the phones to our valued customers from all over the country have great knowledge of what goes on out in the field!
I spent the afternoon with Wayne visiting both regular and new customers in the area, our first job was 4 new tyres 235/45R17 on a VW Passat. This job was for a very regular customer of ours so it was really good to finally put a face to the name, once we'd had a good chin wag I joined Wayne to begin my master class in tyre fitting!
Once we were finished with the Passat we headed over to the next job, a puncture repair or potential new tyre on a Mercedes CLC220 CDI Sport. We arrived at the job and introduced ourselves to the owner of the vehicle, jacked up the car, removed the wheel and took it into the van to remove the tyre for inspection. Upon removing the tyre we saw the problem was a pretty big nail that had punctured the tyre, unfortunately it had gone in too close to the sidewall and we were unable to repair it, after showing this to the customer she was happy for us to fit a new tyre to her vehicle to get her back on the road!
It makes such a difference to see how the job is done, the machines that are used and the time needed per tyre. It helps us to give the best customer service possible if we are asked questions about things such as the fitting process and the time it takes we can answer them based on first hand experiences.
Thanks Wayne for a great afternoon!
Non-repairable tyre on a Peugeot 308 in Shrewsbury
I went out to a job last week to a customer that was in a local car park and had picked up a puncture on her Peugeot 308, I was able to get out to her the same day in the afternoon.
As with all punctures we bring out a new spare tyre, as not all punctures are repairable, in this instance this tyre wasn't able to be repaired.
Reasons for not being able to repair a puncture are, if the puncture is bigger than 6mm and if it's in the shoulder of the tyre, either way we'll get you on your way!
Whilst I was there I checked the other three tyres and all three tyres needed to be replaced as the tread was low on all of them, which I did the very next day.
The customer was very happy we could get out to her the same day and repair the puncture and then change the three other tyres the following day.
Age of tyres
This is an old job that I went out to in 2015, I had a call out to a car park, which the customer had left his car there over night.
I turned up and the customer had said the tyre was brand new, (according to the customer) as it had plenty of tread, it looked brand new... not the case!
The tyre was born in 2002, a part worn spec, just because a tyre 'looks' brand new, or has plenty of tread on it doesn't mean it is brand new!
A tyre has what's called a DOT code which stands for, the Department of Transportation and it is marked on the tyre's sidewall. DOT, together with the numbers and letters, allow for indicating the place and date of the tyre's manufacture.
The DOT abbreviation is followed by numbers that indicate the tyre factory code and date. Production time is indicated by the last three or four digits.
Three-digit numbers indicate a production date before 2000, where the first two digits stand for the production week and the last one indicates the year. The three-digit code did not give certainty in terms of decades. Therefore, in 2000, the fourth digit was added and since then, the last two digits represent the year of manufacture. For example: 2310 means 23rd week of 2010.
Have you got a bulge in your tyre?
Getting a bulge in your tyre can be more common than you think.
With all the potholes around, this is something which can damage the sidewall which causes the bulge, also hitting the side of the kerb on can also have an impact on the the sidewall.
It also weakens the structural integrity of the sidewall, and the internal air pressure creates a visible bulge.
Usually a lump or bump usually indicates the tyre has been damaged internally.
If you do notice a bump then the tyre will definitely need to be replaced. We highly recommend and advise to get it replaced immediately or at least do not drive on it, until it has been replaced.
Are your tyres legal and safe?
People every day are driving their cars, vans, motorhomes and caravans, driving long/short distances, in all types of weather, at different speeds and different road conditions, but don't check their tyres regularly.
You may 'think' because it's driving okay you can't tell any difference in you're driving, even if there is something you've noticed such as, low tread on your tyre(s), got a few cracks in the tyres, but it's still driving as normal, nothing needs to be done.
The difference in waiting and waiting to get your tyres changed or changing them as soon as you notice a problem, could be the difference between having a crash/injuring yourself or someone else.
The photograph below shows you exactly what could happen if you leave your tyre(s), not all cases are like this, there have been a lot worse and some not as bad, but it does happen! Even having low tread can cause accidents, as there's no grip, anything minor shouldn't be taken lightly.
As the old saying goes, 'better safe than sorry!'
No matter where you're travelling to, if you're using your vehicle daily, whether it's travelling to work, if you're going away on holiday, or just using it to travel to the shops, always check your tyres, it takes a couple of minutes in checking them and in that time in checking them, an accident could be caused.
Don't take the risk - check your tyres over. If you're not sure whether your tyre(s) need to be replaced, don't hesitate to give us a call on 0333 444 5454 to speak to one of our sales team or visit us on, www.hometyre.co.uk.
If you don't know much or anything about vehicles, you wouldn't know the term 'wheel balancing'.
Wheel balancing, basically means the weight is distributed equally around the wheel and that the tyre rotates evenly. For this to happen, it involves adding small balancing weights to the rim which counter weight inconsistencies. If
If the wheels are not correctly balanced you may start to experience a vibration that is felt through the steering wheel when driving above a certain speed which over time can cause discomfort. Balance issues can also cause wearing on your suspension, steering components and premature tyre wear.
So you can see why it's important that your tyres have the correct wheel balance, or it will cause problems and long term damage in the future.
New tyre fitted to an American Motorhome in Much Wenlock
A few weeks ago I went out to a new customer, who had driven up from London for the week, as he had been driving to the campsite, he managed to pick up a nail in his tyre. Another camper who was based near to him saw that he had a puncture and suggested us, as he was a repeat customer of ours. So he called our sales team and booked an appointment for first thing the very next morning!
When I got to the campsite I had a look at the puncture and there was a big nail that had punctured the tyre, so it couldn't be repaired. The new tyre which we always bring with us, in case a puncture can't be repaired, so either way, if it's a puncture repair or a new tyre, you'll be on your way in no time!
I fitted the new tyre, checked the wheel balance and cleaned the wheel. The customer was extremely happy with the quick service and how quick we were able to come out to him.
With any of us, being on your holiday, getting a puncture or anything going wrong with your vehicle is the last thing you want!
A happy customer!
One Nexen tyre fitted to a Nissan 350Z in Shropshire
Another repeat customer, needed one new tyre fitted, as the N/S (near side) tyre hit a curb and the customer had a blow out.
I went out to the customers home in Shrewsbury, and as I have been there quite a few times, they offered me a drink and had a chat with them.
I fitted a new mid-range, Nexen tyre to the customers, Nissan 350Z, I also checked and adjusted the air pressures and also gave the wheel a clean as well.
Once again they were pleased with the service and how quickly I went out to them, as they needed the car for work, the next day.
A new Run Flat Continental Tyre fitted to a BMW X3 in Shropshire
This morning I went out to a customer in Market Drayton, who needed one new tyre fitted to her BMW X3.
She had a nail stuck in the shoulder of the tyre, which straight away cannot be repaired, plus with RFT (run flat tyres) a puncture cannot be repaired at all, a lot of places won't touch a punctured RFT, including ourselves.
The reason for this is because, thanks to their reinforced design, it can make it difficult to spot any damage that has occurred as a result of a puncture, so any potential harm to the tyre wall may be masked by the added strength of the tyre.
The customer was informed of this prior to coming out to her by our sales team. So a brand new Continental RFT was fitted at the customers home, the customer was happy with the service and the advice given to her.
Changing of Summer/Winter tyres
For a lot of people, tyres are something that they don't give a second thought about, they go get their tyres changed, as soon as possible so they can get on their way and carry on with their everyday lives.
A lot of people don't change their tyres according to the summer and winter seasons, they have the same tyres on all year round, which is perfectly acceptable, but there are benefits of having the correct tyres for the right seasons.
At the moment though as it is summer (we've actually been lucky this year so far!) summer tyres would be more beneficial and this is the months between April and October.
Then from October or November, winter tyres would be more beneficial, as the damp and wet road conditions are potentially just as hazardous as snowy roads.
To give you an idea of what both tyres look like, the top tyre is the summer tyre and the bottom is the winter tyre, you can definitely see the difference in both tyres.
For more information about seasonal tyres visit, www.hometyre.co.uk/ or call us on 0333 444 5454.
Audi A4 Allroad Quattro fitted with Nexen tyres in Market Drayton
Monday afternoon I went out to a customer in Market Drayton who needed two Nexen 245/45R18 tyres fitting on their Audi A4 Allroad Quattro.
I went to the customers home, they were off on their holidays first thing the next morning, so was really appreciative and happy that we could fit them in as soon as possible.
The tread on their tyres were getting below the legal limit and as they were driving down to Devon they wanted to make sure they were safe to drive and not cause any further problems whilst they're on their holiday.
As I changed and replaced both tyres, I also checked the wheel balance on the new tyres and corrected them, then put the new tyres onto the car and the customer was ready for their holiday!
Tyre safety - Run Flat Tyres
Last week I went out to a customers home in Shrewsbury, where she needed one new tyre for her car, a BMW.
When I arrived and saw the tyre, I couldn't believe what I was seeing. When I actually took the tyre off, I saw just how bad the damage was!
The customer thought because it was a RFT (Run Flat Tyre) it was okay to drive on for a couple of weeks... it's not!
Leaving the tyre for that long is extremely dangerous, not only to the person driving the vehicle but also to other drivers.
With Run Flat Tyres they are designed to keep you going, as in, to get you back home or somewhere you can pull over and stop in a safe place, not for 2 weeks!
They can also help you maintain control of your car, if suddenly your tyre has a blow out and suddenly deflates.
A RFT can't run for long, once it has been punctured, you are then limited to a reduced speed and set distance, which then your tyre is deemed unsafe!
So for the customer to be driving on it for 2 weeks, she was lucky that she didn't have an accident or cause one!
TPMS pressure sensor valves in Shifnal
If you have a vehicle that is fitted with a tyre pressure monitoring systems (TPMS), pressure sensor valves in the wheels, then we at Hometyre can service, repair, or replace them.
A sensor valve, in each tyre, monitors tyre pressures and reports low pressures or tyre pressure imbalances to the driver via the dashboard display.
Did you know that you should have these sensors serviced with every tyre change? The rubber seals perish over time, causing air leaks.
We can replace your tyres and check you valves at the same time.
Call us at Hometyre on 0333 444 5454 or visit www.hometyre.co.uk for more information.
Old and corroded tyres - a massive job!
A little while ago, I went out to a company that takes and stores very old and used tyres. There was an issue though, they couldn't get rid of the tyres because no one would take them as they were with the tyre and the wheels attached, as they were so old and corroded.
So I had the massive of job of taking the tyres away from the wheels - all 97 of them! Luckily we have a machine on our vans that specifically does this job.
The wheels were extremely corroded, with the tyres being very old and the amount of time that they had been together, it was very difficult in most cases to get them apart.
In the end though with time and patience, I managed to prise apart each and everyone!
Looking at the finished results, it was quite an achievement and relief that I managed to do all 97 of the tyres!
Another job well done!
Puncture on a Pirelli tyre in Shawbury
Early this week I went out to a customer who found a massive bit of metal lodged in his tyre. The customer had no idea how he managed to pick it up, but noticed it when he got home from work.
The issue with a lot of punctures, you don't realise they're actually there until after you've driven on them or ready to go to work and noticed the puncture then - which isn't the most convenient for anyone!
Some puncture repairs can be fixed, it depends on a few things, one where the puncture is, if it's in the tread of the tyre there's a possibility it can be repaired, but still not a guarentee. If it's in the shoulder of the tyre this cannot be repaired as the plug patch (a mushroom shape) which repairs the puncture, goes through the hole and covers approximately 40mm on the inside surface, which is why we cannot repair punctures on the shoulder of the tyre, as it wouldn't lie flat.
It's not always guaranteed that we can repair punctures, but we bring a spare tyre with us just incase, but we always try and fix the problem!
Two Nexen tyres fitted to a Ford Focus in Cruckton
A couple of weeks ago I went out to a customers home in Cruckton, and she wanted two tyres fitted to the rear of her Ford Focus.
When I arrived, the customer was out in her garden, she greeted me and told me the two rear tyres were getting low on tread, she'd had them for quite while so it was time for new tyres!
Whilst I fitted the two Nexen tyres to her car, the customer offered me a drink and had a little chat with me. She then carried on with her gardening, as I continued changing and fitting the tyres.
Once I was done, I cleaned up and took away the old tyres to my van, I went to find the customer and showed her the finished result.
She was very happy with the service, how quick the job took and that she could carry on with what she was doing.
Locking wheel nut removal and new Maxxis tyres on a Peugeot in Church Stretton
I went out to a customer in Market Drayton, who needed two tyres changing and fitting on his Peugeot, he also needed a locking wheel nut removal, as the customer had lost his lock nut removal tool.
One of the tyres that needed changing, the tyre was wearing down to the wire, while the other side had 4mm to 5mm tread remaining. Which made me think the customer had a problem with the tracking (also known as a wheel alignment).
I managed to get the locking wheel nuts off, change and fit two new Maxxis tyres, once this was done I could then check the tracking on the wheels.
It was easy to see from the figures that the car was badly out on the one side, I was able to make adjustments to both sides until I had the car back to the correct settings.
Once I had fitted the new tyres and corrected the wheel alignment, the car was ready to drive and road safety!
Avon tyres fitted on Audi S5 V8 Quattro in Telford
Earlier this week in the lovely hot, sunny weather, I had a job in Telford, at the customers home, to fit two new Avon tyres to the rear of the Audi S5 V8 Quattro.
Like a lot of the tyres we fit and change, the tread on the tyres were below the minimum legal tread 1.6mm, so the customer did the right thing in getting the tyres changed.
The front two tyres, were still legal and fine, but asked him to keep an eye on them and when they get close to the minimum legal tread, to call the office to book an appointment and I would come out and change the front two tyres for him.
Nexen tyres fitted on a Ford Transit in Shrewsbury
I was called out to a customers place of work a couple of weeks ago, the customer needed two front tyres changing as both tyres had deterioration and perishing of the rubber which was cracking, which is a clear sign that your tyres need to be changed!
I fitted two new Nexen tyres onto the Ford Transit.
The customer was thankful that we could come out to his work, as this was the most convenient for him.
I also checked the two rear tyres, the tread and wear were perfectly fine and didn't need replacing yet.
The customer said that he would definitely use us again as he was very pleased with the service I provided and was happy with the price of the tyres as well!
Tyres fitted and wheel alignment adjusted on a Citroen Berlingo van in Shrewsbury
Early this week I got a call out to a customer based in Shrewsbury, when I arrived the customer was at his home and he showed me to the Citroen Berlingo. Three of the tyres had low tread, the fourth tyre was close to the minimum legal tread, so he thought it best to get all four changed at the same time.
I fitted four Nexen tyres to the customers van.
The customer also mentioned when driving, the car would pull to the left, so I adjusted the wheel alignment as well.
The van is now safe and legal to drive!
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